Emotion validation is a top leadership skill – Interview for Hosco
I was delighted to have my work on emotion validation and its benefits for the workplace in the hospitality recruitment…
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Category: Articles
Are you looking to your data for answers? You might be starting off on the wrong foot.
News The imperfection of data was one of the salient points at the 12 Conference of the Performance Measurement Association…
Lead change like a hypocrite. You are one.
News Hypocrisy on a grand scale. In the Second impeachment trial of Donald Trump following the 2021 storming of the…
Operational mini case studies: Medical error
News This case appeared in the Guardian on May 21, 2021, reporting on an incident at the Friestadt Clinic in…
Do this and be (like) the most effective leader in the world
News People are a mess of emotions right now, with the worst likely yet to come. We face many challenges:…
Positive reinforcement for better work
News Turn change into opportunity In 2017, Aeon and Aguinis found that organizational routines are formed following a systemic shock.…